Galaxy S10 Plus Review: The Ultimate Android Phone Is Here

Representing the tenth anniversary of the Galaxy line, the Samsung Galaxy S10 Plus is not a radical reinvention of the smartphone. (That would be the flexible Galaxy Fold.) But Samsung’s new flagship is not lacking in innovation or ambition.

The S10 Plus is the world’s first phone with an ultrasonic fingerprint sensor built into Samsung’s new 6.4-inch Infinity-O display, and it’s also the first Galaxy S phone with five cameras, including an ultra-wide shooter on the back. 

Network Performance on Display at MWC

The end of February means that here in New England we are one step closer to Spring, but for communication service providers it signals one of the industry’s largest events: Mobile World Congress (MWC). The industry gathering introduces the wealth of innovation taking place, and Ribbon Communications is seeking to steal the spotlight.

Ribbon plans on putting the hallmarks of its portfolio on display at the upcoming MWC. From February 25-28 Ribbon will showcase what its software-defined solutions can do.

In addition to its solution set, on Tuesday February 26, the company’s CTO Kevin Riley will present, “Migrating and Securing in Real-Time Communications on AWS,” during the AWS PartnerSolutions Speaker Series.

As far as the portfolio on display, the lineup starts with Kandy Cloud. The Ribbon team is on hand to highlight the revenue opportunities with white labeling Kandy’s CPaaS, UCaaS or CPaaS and the capabilities they provide.

Ribbon enables mobile operators to support webscale and cloud-native communications with a number of applications as well as SBCs and VNFs. Service providers can leverage AI and machine learning to enjoy proactive security, via end-to-end analytics. In addition, it will highlight how service providers can utilize the scale, high performance and reliability through network evolution.

With the MSP market surging, another topic to be explored is how service providers can push the Intelligent Enterprise Edge with cloud-based managed service offerings.

“We are continually strengthening our mobile solutions portfolio to help our customers improve their offerings and better serve their end-users, and there is no better place to highlight these capabilities than the largest mobile conference in the world,” said Patrick Joggerst, Chief Marketing Officer for Ribbon. “We currently have billions of minutes of mobile traffic per month running on our Voice over Long Term Evolution (VoLTE) solutions in large service provider networks, serving more than 300 million subscribers. Our big data, Machine Learning and AI-based analytics solutions are already helping Tier-1 mobile operators gain prescriptive insights on subscriber behavior and improve their network performance.”

Ribbon is on the fore of network innovation and embracing the cloud-based revolution that is the digital age.

What’s in your network?

Make Agent Onboarding Engaging and Empowering

Make Agent Onboarding Engaging and Empowering


Starting a new job anywhere can be tricky, but onboarding in the call center paramount to successful operations. The proper process and protocols for new hires ensure operations don’t miss a beat while bringing the customer service agent up to speed. So before bringing anyone else on board, let’s review a few ways to make a more engaging process.


For starters, create a gameplan. Come up with a documented, repeatable process, which means a checklist. This provides for consistency among agents. At the end of the day, a roadmap for comprehensive and quick training is a requirement for an elevated onboarding process.

Use training as a team building exercise. Bring agents and executives together to share experiences, company background and some of the ins and outs of operations. Make the onboarding process one that is interactive and engaging. Once the basics of training are completed, it’s smart to assign a peer mentor for each team member.

In assigning a peer mentor to each new team member, it provides a point person for day-to-day questions, as well as a familiar and friendly face at the office to ease the transition into company culture and the team.

Beyond training on products, processes and services its crucial to continue training agents. For example, keep a number of new team members in a controlled environment where managers can monitor can assist and offer guidance when addressing customer questions.

Finally, as a manager, don’t be afraid to be a little annoying. What I mean is don’t be afraid to check in more than you may think is needed. From touching base over the coffee maker in the morning or following up around lunch, to an informal meeting at the close of a shift, taking this proactive approach can go a long way in making a new agent feel comfortable, supported and prepared for what lays ahead.

The contact center is certainly a critical component of customer service operations, making the training a crucial first step in the job of a new agent. How is your onboarding process engaging?

How to Choose Business VoIP Service Providers

Derek Fulton| 15.01.19 |  0 Comments

Regardless of your business’ size, you are always on the lookout for avenues of improvement and growth. This can involve making new investments and ditching some of the dated solutions/technologies for advanced alternatives. A reliable and cost-efficient phone system is absolutely necessary for seamless communication and collaboration within a company. Traditional phone systems are no longer viable for modern business environments, as they don’t offer the desired features or flexibility. This is where business VoIP service providers come in and bring a paradigm shift in the way your workforce communicates.

There are some tangible benefits of choosing VoIP. You get lower costs for international calls and local calls are often free. It allows you to collaborate with remote colleagues via video calls and conferences. You can use smartphone applications to stay connected while on-the-go. You can even get your voicemails transcribed and sent to your email. However, before you switch, you have to make some considerations. Firstly, it is important to evaluate your business’ readiness to accommodate a VoIP solution and harness its maximum potential. Secondly, you have to review available vendors on the basis of some key factors to figure out a good fit for your business.

What to consider within your business before shifting to VoIP

Even if you’re certain that VoIP is going to be a game-changer for your business, consider these questions before you make the switch:

Do you have the required bandwidth?

Just like the name indicates, voice over IP requires internet to function. Business VoIP providers like RingCentral are known for their crystal-clear call quality, dependability, and rich feature-sets. However, none of these will function if your internet connection is lacking. You might already have a connection that caters to your data needs easily. However, whether it will be able to handle the additional voice traffic without faltering is a question worth considering. A very easy way to evaluate your internet connection’s VoIP readiness is by using these free online testing applications. These applications have been designed to run tests on your connection and gauge its efficacy. You are often able to see the amount of delays and latencies that affects VoIP traffic. If multiple tests tell you that your bandwidth isn’t enough to sustain a VoIP solution, then discuss your options with your internet service provider before proceeding.

Do you have the equipment or the budget for business VoIP service providers?

Traditional phone devices will not work with your new small business VoIP system. You will most likely need new IP phones or softphones for your laptops to make calls and use other VoIP features. If you have to buy new phones, you have to consider just how many you would require and your budget. In addition to this, if you go for an in-house solution, you will likely have to purchase new hardware to go with the VoIP subscription in order to set up the new communication infrastructure. An easy way to cut back on the hardware cost is to go for a cloud-based VoIP solution instead.

Will your employees require training?

An often-overlooked consideration is the extent to which their employees are receptive of a new system provided by one of the top business VoIP service providers. It goes without saying that VoIP can only be effective for your business if your workforce knows how to use it properly. This is why it’s imperative that you evaluate the level of knowledge your employees have regarding VoIP, prior to making the investment. Sharing training manuals, tutorials, and explanatory videos with your workforce can be a good first step. In addition to that, you can also hold workshops or lectures where a professional explains the basic concepts of VoIP and how a typical system functions.

Are there any risks?

Nothing comes without its pitfalls and VoIP is no exception. Even though the best VoIP phone systems are usually foolproof and highly dependable, there are still some risk factors that you should be aware of. Since business VoIP service providers use an internet-dependent service, the risk of potential cybercrimes is possible. The most common attacks associated with VoIP are denial of service, call tampering, phishing, malware, and identity theft crimes. The second disadvantage of VoIP can also be credited to its dependence on an internet connection. In situations where your broadband connection is unavailable, your phone system won’t work.

<< Looking for a new VoIP service? Check out Vonage today >>

What to look for in VoIP service providers?

The above questions need to be considered prior to switching to a small business VoIP system. Once you are certain that your business is ready to embrace VoIP, you need to start evaluating potential choices. There are plenty of aspects of the best VoIP provider that you need to consider before you choose a solution that’s rightfor your business. Since the number of business VoIP service providers in the market is high, you are spoiled for choice. However, if you keep your business’ personalized needs a top priority while reviewing potential options, you are likely to shortlist the best business VoIP providers. Here’s are some of the most important factors you should consider:

Price

The most tangible advantage VoIP offers over traditional PBX systems is the reduction in calling costs. The long-distance call rates you get with a VoIP connection are exponentially lower compared to landline rates. Calling within your office and even to colleagues in different locations is often completely free. This is why if you think you aren’t getting much of a switching advantage in terms of cost reduction, you are likely looking at the wrong option. However, price should not be your primary priority. Before anything, you should make sure that the business VoIP service providers cater to all your business requirements. Firstly, make sure that the vendor has excellent service quality, efficient support, and the right plan. If you want an on-site, self-managed system, you could be looking at some significant upfront equipment costs, while a cloud-based service will have close to zero upfront costs.

Service quality

The worth of the global VoIP market has increased significantly over the last few years. At this point, it is at a staggering 16.5 billion US dollars. One of the reasons for this constant growth is that people fall in love with the superior service quality that VoIP offers. By being able to make smooth and clear calls every time, you can ensure that nothing hinders important conversations. Hence, while reviewing potential options, you should look for a VoIP provider that takes additional steps to banish any static, delay, latency or distortion during calls. The quality of the call is mostly dependent on your connection’s bandwidth. However, there are certain things that the service provider can do to boost the call quality. Search hard to find business VoIP service providers that prioritize voice packets, and use their own service network to ensure high-quality calling.

Security

All data transfer within a VoIP solution occurs over the internet. This makes solution security one of the most important consideration while choosing the best VoIP service provider. Even the most feature-rich and dependable VoIP solutions have security loopholes which can be exploited by hackers for cybercrimes.  You should consider a small business VoIP system provider like Ooma office; one that adheres to globally accepted security standards and recommendations for the protection of their systems. You need assurance that your business calls are safeguarded from viruses and spam and are impervious to network outages. The most secure VoIP systems come with voice data encryption using unbreakable cryptographic algorithms, which ensure that potential infiltrators are always kept at bay.

Customer support

Customer support is another aspect of business VoIP service providers that you need to consider. Using a VoIP service with outstanding customer support will ensure that the problems you encounter are swiftly resolved and your business productivity isn’t compromised. A good way to gauge a company’s customer support team is by going through any customer reviews and testimonials online. If you pick the best VoIP service for your business that contains add-ons, then you should also ensure that the company offers support for those features. Furthermore, small businesses will want to consider selecting a service that allows them to use their existing phone equipment. This will save you from having to replace everything at once. It’s also worth considering a provider that offers professional installation, especially if you’re setting up a full service across different channels. And finally, 24/7 phone support should be on your list of must-haves.

Business scalability

No business wants to halt its growth. So why should anyone choose a service provider that can’t accommodate their future communication expansions? As your business grows, you will need more extensions, more features, more phones, and greater flexibility. Your selected best VoIP provider should have the ability to provide additional phone features and telecommunication services, as soon as your business requires it. If you have multiple offices in multiple locations, then you might need multi-location phone management, scalability, and mobility capabilities. Make sure that you are on the same page regarding everything with your service provider. Top business VoIP service providers also keep up with the latest technological advancements in the world of VoIP. Make sure you find one such vendor so that your business always has access to the best contemporary communication and collaboration features.

Final word

Switching to VoIP should be done patiently and carefully. Even though the features are tremendous and the flexibility is tangible, you have to first ensure that you are ready for the upgrade. You should only consider letting it handle voice traffic after you have run multiple tests on your internet connection. Once you have considered all the risks that come with internet telephony, your business is ready for VoIP to become your primary mode of collaboration. You can start searching for a vendor that listens to your needs and provides you with a customized, expandable solution. Find a solution that doesn’t cost much and contains no hidden charges, or the obligation to sign a contract. Also, ensure that the service provider implements state-of-the-art security measures to ensure the protection of your data. Lastly, never compromise on the scalability possibilities or customer support offered by a vendor.

Top 5 Business VoIP Features You Need

There is no denying it, VoIP has helped transform how businesses communicate. No matter how small or big, business VoIP features allows any organization to compete in the most competitive of markets. With all the benefits of VoIP, companies are going mobile while also saving on communication costs.

However, before deciding to opt for the service, it is important that you have your company in order. There is a bit of thought that needs to go into selecting the best VoIP features and options for your business needs. Therefore, you need to prepare beforehand, so make sure you:

  • Have a proper infrastructure
  • Know what your requirements are based on your communication needs
  • Set a budget for the system

Once you have these elements, you need to look for a solution that offers these 5 innovative business VoIP features:

Hot Desking

A business needs are never static, they change with time. You need to make sure that your communication doesn’t halt in the process of these changes. One such issue that comes about as a business expands or when employees shift from one room to another is making sure their communication needs are met. What happens when a sales agent with hundreds of clients who contact him directly swaps desks? You don’t expect the agent to tell all their clients that his/her extension or number has changed.

“Hot desking,” another one of many business VoIP features, comes into play here. It allows the VoIP system to easily reconfigure phone settings for employees, so that as they move, so do their settings and extension. You can even put two different agents on the same line using this feature. This feature gives the ability to have multiple systems with the same setting, allowing agents to work from anywhere in the office without having to worry about missed calls. Your agents will have complete mobility to work from anywhere in the office.

Video Calling

Video calling is a feature that serves as a blessing in disguise for both internal and external communications. If you have employees working from home or from a distance, you can easily conference them in on video. The visual aid helps in the communication process, so the ideas are communicated more effectively and it gives a sense of everyone working together in real-time.

We are all aware of the impact video marketing has, why not offer clients the option to video chat with the sales or accounts team? This feature will help them develop a stronger relationship and a sense of trust in your business as they get to put a face on the individual they often communicate with. More and more consumers are using either video chat or call on their mobile device, so why not give them the option to do that with your business? It will further strengthen the quality of customer service your business offers.  Making video calling one of the best VoIP features.

business voip features_voip video calling

High-Definition Voice Quality

When you are speaking with clients, there is nothing more off-putting than static or any interference in the line. While internally the static can be ignored, a business that often has static in their phone lines gives an unprofessional appearance to clients. Static isn’t the only problem that occurs. Another issue is how the level of volume on calls occasionally drops lower on mobile and landline phones.

You won’t come across the problem of static and low volume with VoIP as the best solutions offer high-definition voice quality. Systems such as Onsip and Vonage use a higher range of audio spectrum than what you get from landlines, so static and low volume calls don’t occur. The wider the speech bandwidth, the better the quality of voice will be. You won’t have to worry about static leading to any miscommunication in your workplace anymore.VISIT VONAGE

Click-to-Call

According to Statista, 52% of website traffic thus far in 2018 was from mobile phones. Consumers find it easier to browse for information and services on their smartphones. Why not give them the opportunity to contact you with just a click of a button?

The click-to-call option allows you to link your VoIP system to a widget or link on your website. Once the user clicks on the widget, it will automatically dial through to your company. This provides them with an easy way to contact your business, without having to write down your number or switch from your website to their phone dial pad a couple time to ensure the number is right.

Scalability

This is one of the most overlooked business VoIP features. In actuality, it can prove to be quite useful in the long run. Every organization has the desire to grow, but when growth actually occurs, their hands are tied. Simple tasks such as putting in new phone lines and systems in place can takes and money.

You won’t have to worry about that with VoIP. The technology gives you the option to scale up with ease. When you expand and hire new employees, all you have to do is call your VoIP provider and pay the additional cost to add more lines. Voila, it’s all taken care of. Scaling your organization with VoIP features for business is as simple as a call.

Find a provider with the business VoIP features you need

With so many business VoIP features, it is still puzzling that many companies have yet to opt for this simple solution. VoIP presents you with the chance to take charge of how communication is done at your workplace. It provides innovative communication tools, mobility, scalability, and allows you to cut communication costs. These features of VoIP technology will change how you communicate, making it easier and more professional. Now all that’s left for you to do is browse our recommended providers, make sure they have the business VoIP features you need, and try it out for yourself today!